Help Desk and Support
We provide support for all our products and will assist you with your websites and hosting issues to the best of our ability.

Opening a ticket
The first step in obtaining help is to simply send an email describing your problem to  It is important to include as much information as possible so we can analyse your problem quickly. You will be issued a support ticket reference number via return email which will track your enquiry until resolved. Our on-call expert will be advised via SMS that your support request has been logged and will attend to it as soon as possible.

It is important you include the ticket reference number in the subject of all correspondence so it can be accurately tracked.

Checking a Ticket Online
Click on the link below to open the Help Desk. You will need to know your ticket number and the email address you used to log the ticket. To make accessing your ticket easier a customised link to this area was included in all email messages we have sent you regarding the ticket. Clicking on the link in the email automatically fills in the email address and ticket number for you.

Link to Online Helpdesk.